How can I make a purchase?

  1. Shopping at kerahairproducts.com is easy:
  2. Create an account and Login to kerahairproducts.com
  3. To add items in your cart, click on “Add to Cart” for the item you wish to purchase
  4. To change the quantity of the item, change the number in the box under the “Quantity” column. Pay attention! a minimum for home care products purchase obligation varies from 2 up to and including 8 for:
  • all keratin hair care products (also called home-care), minimum order is 4 up to 6.
  • all keratin treatments, minimum order 1
  • Orders from € 400, – you can combine products
  1. To review the items in your cart, click on the ‘Cart’ link, located at the top right of the page.
  2. When you are ready to check out: If you have an applicable ‘Promo Code,’ enter it and click on ‘Apply.’ The total price will be updated with the discount
  3. Once you are ready to place the order, click on ‘Secure Checkout’ and your order summary will appear for your review
  4. Remember to fill in all necessary details and once you have reviewed your order, click on ‘Proceed to Purchase’ then enter your preferred payment method

 

Delivery time

We find a fast delivery of your keratin products very important. After receipt of your payment, the delivery time is a maximum of 7 days for the EU countries. When placing your order, you can also indicate that you want to pick up your order yourself in Almere (Netherlands). We will then arrange a pick-up appointment with you as soon as possible. You can choose to pay when picking up your order when placing your order.

Shipment

Your products are carefully packed and delivered by a professional transporter. In addition to the Netherlands, shipping is possible to all countries. In the overview below you will find the rates per country for consumers and professionals.

Shipping costs

The Netherlands

€ 6.66 incl. VAT / € 5.50 excl. VAT

Free for orders from € 50, – including VAT

Belgium, Luxembourg, Germany

€ 10.89 incl. VAT / € 9.00 excl. VAT

Free for orders from € 60, – including VAT

United Kingdom

€ 14.52 incl. VAT / € 12.00 excl. VAT

Free for orders from € 70, – including VAT

pickup, fetch

If desired, the products can also be picked up for free at our location in Almere. You can easily indicate this during the ordering process. You can find our address at our contact details.

Pay

In our webshop, you can pay safely with iDeal, Creditcard, AfterPay, PayPal, WesternUnion. The bank transfer is also possible. If you choose to pick up your order in Almere, you can also pay cash or make a payment by PIN.

AfterPay- Postpay the Netherlands, Germany and Belgium.

AfterPay carries out the complete post-payment process for kerahairproducts.com. This means that you can view and pay for a payment overview of AfterPay via the AfterPay App. With the AfterPay, you can control this safely and very quickly on your smartphone. In the online environment AfterPay, you can manage your payment overviews from your computer or tablet. AfterPay keeps you informed via push notifications & e-mail when a payment overview is ready for you. You can pay afterward at kerahairproducts.com. To approve your request to pay afterward, AfterPay carries out a data check. AfterPay applies a strict privacy policy as described in its privacy statement. In the unlikely event that your request for payment with AfterPay is not authorized, you can, of course, pay your order with another payment method. You can always contact AfterPay for questions. For more information, we refer you to AfterPay.

How long does it take to verify my order?

Orders are confirmed once payment has been completed.

Returns

You have a 14-day return policy. This means that you can return the products without giving a reason, provided that the products are unopened. The costs for returning are for your own account. You must also ensure that the products are properly packaged. Our address that you can use for the return shipment can be found at our contact details.

Why does my Order Status show “payment pending”? Should I re-create a new order?

Most payments are processed immediately. Once the order has been confirmed, you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us on kerahairproducts.com. Please do not re-create your order to prevent duplication.

May I buy products directly at your store?

All purchases through kerahairproducts.com you can buy at our store.

I am having issues using the coupon/voucher code

Please check if:

  • The coupon/voucher code has expired
  • Coupon/Voucher is for one-time use only
  • Each order can just use one coupon/voucher
  • The coupon/voucher is not valid for items that are already on sale
  • You have to use a non-participating Credit Card for the coupon discount
  • Coupon/Voucher is not valid with other promotions, discounts, and loyalty rewards redemption

Can I order through the phone?

Although we love talking to our customers, we don’t take orders over the phone. Place your order online or on the app to earn loyalty points on your purchase. If you need to speak to us regarding order and account inquiries, please call or WhatsApp our Customer Service team at 0031651147890.

Guarantees

KeratineHaarproducten.nl guarantees that the goods delivered comply with the agreement and is a sound EU-certified product.

What if I’m missing an Item?

We apologize for the missing item in your order. We will have this checked with our store to ensure that the item that we have on the shelf is correct. We will update you as soon as we check the stocks with our Warehouse.

  1. While we search for the details from our Warehouse, please send us an image of all the items received together with the following:
  2. Picture of Item with the packaging and your Packing list showing your Order and/or Tracking Number
  3. Name of Missing Item
  4. Order Number

If the item is in stock, we will arrange for a replacement. If the item is out of stock a refund or credit voucher will be issued to you.

What do I do if I receive a faulty item or have a problem with an item ordered?

Please contact us immediately at kerahairproducts.com with your order number, details and an image of the faulty or wrong items received. Please do not discard the items as we will need damage and incorrect items to be returned to kerahairproducts.com.

I received a Wrong Item/Incorrect item 

We have a 14-day exchange policy for defective and incorrect items, upon receipt of order.

  1. We apologize for the incorrect item that you received. We will contact our store to have the items checked. While we investigate the items against our stocks, please send us an image of the item together with the following:
  2. Image of Item with the packaging and your Packing list showing your Order and/or Tracking Number
  3. Name of Item
  4. Order Number
  5. If the item is in stock, we will arrange for a replacement. If the item is out of stock, a refund or credit voucher will be issued to you upon collection of the wrong item.
 

I received a damaged item in my order

We apologize for the defective item that you received. The item may have been damaged in transit. For compacts and palettes, we do not open the boxes and ship them the same way we receive it from the brand to avoid tampering any seal.
You may exchange the item within 14 days of receiving them and we will arrange for a collection of the defective item.

  1. Please send us an image of the item together with the following:
  2. Picture of Item with the packaging and your Packing list showing your Order and/or Tracking Number
  3. Name of Item
  4. Order Number

If the item is in stock, we will arrange for a replacement. If the item is out of stock a refund or credit voucher will be issued to you upon collection of damage item.